Digital Delivery & Refund Policy
Last updated: August 31, 2026
Know & Keep sells printable digital products. This policy explains delivery, technical support, and refund eligibility. It forms part of our Terms of Use.
1. Digital products only
Unless a product page expressly states otherwise, every Know & Keep product is a digital file delivered electronically. No physical binder, paper, printer ink, tab hardware, storage device, or shipping is included. Product mockups may show a binder, tabs, paper, devices, or household scenes for illustration only.
2. Delivery
After a successful purchase, access is provided through the confirmation page, a download link, email, or another electronic delivery method described at checkout. Delivery time can be affected by payment review, an incorrect email address, spam filtering, mailbox settings, or a temporary technical issue.
If you do not receive your purchase:
check your spam, junk, promotions, and other filtered folders;
confirm that the email address on the order is correct;
allow a reasonable period for the payment and delivery system to complete; and
email hello@knowandkeep.com with your name, order email, order number if available, and the product purchased. Do not send full payment-card details.
3. File use and compatibility
Product pages identify the expected file type and page size. Colors, margins, scaling, and print quality can vary by screen, software, printer, ink, paper, and print settings. You are responsible for access to compatible software and any optional printing supplies. If a file appears damaged or incomplete, contact us so we can test and replace it when appropriate.
4. Final-sale policy
Because digital products can be accessed or downloaded immediately and cannot be physically returned, all purchases are final once access or delivery begins. We do not provide refunds solely because you changed your mind, no longer need the product, expected a physical item despite the digital-product disclosure, lack a printer or compatible software, did not use the product, or prefer a different layout or printing result.
5. When we will make it right
Contact us promptly if:
you were charged more than once for the same purchase;
you did not receive access and we cannot successfully redeliver it;
the file is corrupted, materially incomplete, or unusable and we cannot provide a working replacement; or
applicable law provides a refund or cancellation right that cannot be waived.
We will normally try replacement, corrected access, or technical support first. If we confirm an eligible issue and cannot provide the product as described, we may issue a full or partial refund to the original payment method.
Bank processing times are outside our control.
6. Requesting help
Email hello@knowandkeep.com as soon as reasonably possible, preferably within 14 days of purchase, and include enough information to locate the order and understand the problem. This preferred contact period does not reduce any nonwaivable rights you have under applicable law.
7. Unauthorized purchases and charge disputes
If you believe a purchase was unauthorized, contact your payment provider and notify us promptly. If there is a delivery or product problem, we ask that you contact us first so we have a reasonable opportunity to correct it. Nothing in this policy limits rights available through your card issuer, payment provider, or applicable law.
8. Promotions and price changes
Discounts and promotional prices apply only during the stated offer period and cannot be applied retroactively unless we expressly agree. A later price change does not make an earlier purchase eligible for a refund or price adjustment.